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Add to Wishlist. With this app, you can watch real-time surveillance video or play it back from your home, office, workshop or elsewhere at any time.
When alarm of your device is triggered, you can get an instant notification from Hik-Connect app. Real-time monitoring with PTZ control 2. Video playback 3. Two-way audio intercom 4. Instant alarm notifications with pictures and videos 5. Arm security control panel remotely 7. Share devices to others with limited permissions 8. Convenient and secure fingerprint login. Reviews Review Policy. You can open the door remotely by biometric verification of the phone, and also able to live view the camera on device remotely.
HikCentral Mobile. HikCentral Mobile is a real-time preview monitoring software. Hikvison Views. Hikvision Views is a product selection tool from Hikvision.Forums New posts Search forums.
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The router is online, the web interface is accessible via the IP of the device and in the configurations the connection to HikConnect is shown as online. If I want to connect the device to the app it says that the device is connected to the router but cannot connect to the internet. But the device can be reached via the external IP Best regards. Phil Administrator Staff member. Messages 3, Points Step 1 - are you running the latest firmware version on your Hikvision devices?It allows you to live view your cameras remotely.
All you need to do is creating an account and adding device into the account, then you can enjoy the real-time video from cameras on a global scale. It also allows you to play back recorded video to search every milestone of your life. When motion detection alarm of your device triggered, you can get an instant message notification from Hik-connect app.
Real-time monitoring 2.
Hik-connect Setup Guide
Video playback 3. Motion detection alarm notification. In tablet mode, UI style is updated, and some pages are optimized, such as pages for access control devices and video intercom devices. This app needs a good update and look over.
HikConnect App tells me that the device is offline
Where do I start. This is horrendous. I can't set perimeters, alarms, activate web feed, remote control. Even after downloading the GUI, trying to go in via web I still can't activate.
The website is even worse, dated, clunky and cluttered like grannys overstuffed closet made of archaic dated technical BS. Did the tardis slip back to and I missed it?!? Appallingly no access to support with the hope of trouble shooting to get it up and running. Clearly the people that have given this app 5 stars have a different app or software as this is atrocious. The whole idea of having cameras is so that you can view playback if needed.
The previous software I had put this one to shame. Unfortunately it is no longer available. I would never recommend this app to anyone. There is no support whatsoever.The great thing about this app is that you can set up your cameras in your workplace for example and take your vacation but still be able to monitor what is happening back in your workplace.
All you do is log in using an internet connection and then start monitoring all the cameras you have connected to the app. Hick-connect can be used in homes, offices or in any other fields that require monitoring.
Hik-connect was recently made available in Google play store but to get it on your PC, you need an emulator as you will learn in the downloading steps at the end of the article.
Check out the following video tutorial on how to install Hik-Connect on your PC correctly. If you have any questions about the installation process leave us a comment. The best method is by using an Android emulator. We suggest using BlueStacks. In order to view Hikvision on your desktop or browser, you will have to use an Android app player.
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Any ideas? Hik connect goes offline? I solve it by turning it off and changing the verification code, quite buggy perhaps? Change the verification code?
If many customers log in to the same account and live view at the same time, the bandwidth may be the issue. Hi Dan, Thanks for your message! Hik-connect goes offline.
Verification code as shown in attached picture. Many thanks, Alex. Thanks for the above information, I shared this with Hikvision tech support and their response is below: For the device offline, it mainly because of the network issue. Please suggest the customer not to delete the device if the issue happens again and upgrade to the latest firmware. Morning Dan, Thanks for the reply. I am unsure whether their suggestion is the root of the problem in all honesty, but we do what we can!
I appreciate your support with this! I assume that by firmware, they're referring to that of the NVR, not the phone? Yes, apologies for the short response they gave you, sometimes it can be like drawing blood from a stone when trying to get Hikvision support to fully explain themselves. The latest firmware for that NVR is v3.It allows you to Live View your cameras remotely without the need to open and forward ports on modem or router.
All you need to do is create an account and add your devices into it. It also allows you to play back recorded video to search alarm triggers. When motion detection alarm of your device triggered, you can get an instant message notifications or emails if you prefer from the Hik-connect app. Our new guide is for newer users to show them how to setup a new Hik-Connect service quickly and easily.
If you get stuck or need further support, simply contact us or leave a message in the comments below. Hikvision has stated that you enable the UPnP function on both your router and device, or configure Port Forwarding manually in your router. Whilst now unnecessary it may still be required should you have other software or applications that require these services or for general troubleshooting steps later.
Please be aware that the images used in our setup guide may not be the same as yours as camera and NVR software or firmware is updated over time. However, the information and settings required to setup Hik-Connect services are very similar across all supported products.
Users need to upgrade your device s to the latest firmware that supports Hik-Connect Service. Contact us or visit Hikvision directly to obtain the latest for your devices. Please also ensure WiFi is turned off and mobile data is enabled as this will make sure your device can be found outside your home network. A great feature of Hik-Connect is the ability to setup using just your mobile phone. Its easy, quick and works in nearly every senario we have encountered. If you cannot find your verification code check the code on the label printed on the Network Video Recorder or IP Camera.
This is handy if you have already installed your system. Simply open up or log back into to your mobile Hik-Connect application and ensure your devices are listed and synced up.
We seem to be getting a few messages from users regarding not being able to connect their cameras to Hik-Connect. Updating these Grey Market sourced equipment can be problematic as they tend to revert to their original Chinese language or even not work at all. We advise users to buy local domestic cameras and equipment from authorised sellers to minimise this risk.
If have also seen some issues where the verification code needed to complete adding cameras is not correct. If the verification method was via internet activation and does not work after a few codes you can either find the verification code on the camera itself just above the serial numbervia the SADP tool or by logging into the camera directly via its IP.
When i try to add device by serial number on hik-connect, it says your device is offline. Its because ur device should be connected to router if it is done so then the dns server address of your nvr should match with that of your router.
When the device and router comes to the same network it will show online and you can access it from anywhere. Once updated please do so carefully if Grey Market typesthey should be available to add. The only issue we have seen is the verification code used to finalise adding devices seems to not take but after a couple of times should work fine. I set everything up and all was working fine. No search result is found.
I get this now and again.Forums New posts Search forums. What's new New posts New resources New profile posts Latest activity. Resources Latest reviews Search resources. Members Current visitors New profile posts Search profile posts.
Log in Register. Search titles only. Search Advanced search…. New posts. Search forums. Log in.How To create Hik Connect account Remote viewing Hikvision mobile phone setup online p2p ezviz
Thread starter cazmal Start date Mar 27, Messages 4 Points 1. Hi I seem to be having the opposite problem to many. I can view the cameras on my macbook using iVMS but they are listed as offline on my android phone. The system we have is configured as follows: Main router in house connects by "point-to-point" microwave to a router in the barn. The router in the barn has not changed but we have just switched the main house router to EE home 4g previously BT homehub5.
I can connect my mobile and macbook to the barn wifi and the camera system obviously also connects to it still as I can see them via the macbook. How can I get the remote cameras online? Thanks in advance for any suggestion. Messages 34 Points 8. HikConnect activates often the encoding security protocoll! You can disable it in the recorder directly and also in hikconnect app to solve the problem. Phil Administrator Staff member. Messages 3, Points Phil said:. Sorry, I can't quite follow this.
Do you actually have two routers? The wireless bridge extends your network to the barn. The AP in the barn lets people join the network via Wi-Fi in the barn.